Shipping Policy

ORDER FULFILLMENT:

When you place your order, we begin processing your order within our system. Please take note that some transactions may take up to 48 hours to process. Most orders ship within 1 or 2 days. However, in peak seasons, shipment can take up to 5 business days.

We ship every Monday, Friday, & Saturday, 52 weeks a year except for holidays. Orders placed by 10.00 PM EST Sunday-Friday will start to be made the next day. Occasionally orders may not ship the ‘next-day’ due to stock issues, lacking order information or billing delays. Orders placed on Saturdays will ship the following Monday or next open shipping day.

PACKAGING:

When you order multiple products, it's possible that you'll receive your products in different packages and at different times.

SHIPPING:

Shipping pottery is a delicate process. We ship our products using adequate padding and secure boxes with the appropriate "fragile" labels. Our packages are shipped via Ground Shipping help prevent your ceramic ware from breaking or damaging during transportation.

DELIVERY TIMES:

Shipping from our USA Facility - 3-5 Business Days

** THESE ARE ESTIMATED DELIVERY TIMES. Sometimes there may be delays due to the shipping carrier or international customs sorting.